bengo plus Privacy Policy — Understand How Your Data Is Used

When you register and use bengo plus, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your GCash or Maya account details and local bank information when you make deposits or request withdrawals in Philippine pesos. During your sessions on the platform, we automatically gather technical data including your IP address, device type, browser version, and gameplay activity logs. This technical data helps us detect fraud, prevent unauthorised access, and improve the overall performance of the platform for players across the Philippines. We do not collect sensitive personal information beyond what is strictly required for account operation, regulatory compliance, and responsible gaming obligations.

The personal data we collect is used primarily to create and manage your bengo plus account, process your deposits and withdrawals, and verify your identity in line with applicable Philippine regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. Your gameplay data helps us personalise your experience, recommend relevant games such as bingo or sports betting markets, and administer VIP tier rewards accurately. We may also use aggregated, anonymised data for internal analytics to understand how Filipino players interact with the platform and to improve our product offerings over time. Where required by law or by our licensing obligations, we may use your data to comply with anti-money laundering checks, responsible gaming assessments, or regulatory reporting. We will never use your personal data to make automated decisions that produce significant legal effects on you without your knowledge or consent.

bengo plus does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors like GCash and Maya, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All third-party partners are contractually required to handle your data securely and in accordance with applicable Philippine data privacy laws. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when we are legally required to do so, or when disclosure is necessary to protect the rights, safety, or property of bengo plus or its players. In the event of a business restructuring or acquisition, your data may be transferred to a successor entity, and you will be notified of any such change in advance. We will never share your data with unrelated third parties for their own independent marketing purposes.

We retain your personal data for as long as your bengo plus account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, as required by anti-money laundering regulations applicable to online gaming platforms. Gameplay logs and session data are retained for a shorter period unless they are needed in connection with an ongoing dispute, investigation, or regulatory inquiry. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. You may request early deletion of certain data by contacting our support team, though we may be unable to fulfil such requests where retention is required by law. We review our data retention practices regularly to ensure they remain proportionate and compliant with current Philippine data privacy standards.

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to the personal information we hold about you. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request corrections if any of that data is inaccurate or incomplete. You may also object to the processing of your data in certain circumstances, or request that we restrict how we use it while a dispute is being resolved. If you wish to exercise any of these rights, please reach out to our support team and we will respond within a reasonable timeframe. We are committed to handling all data subject requests fairly, transparently, and in accordance with our obligations under Philippine law.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and the bengo plus platform is encrypted using industry-standard protocols, and sensitive account information is stored using secure, access-controlled systems. Our team conducts regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. Access to personal data within our organisation is strictly limited to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. In the unlikely event of a data breach that poses a risk to your rights or freedoms, we will notify you and the relevant Philippine regulatory authority as required by law. We encourage you to also take steps to protect your own account — such as using a strong, unique password and enabling any available two-factor authentication options.

bengo plus uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse how players navigate and use our services. Essential cookies are required for the platform to function correctly — for example, to keep you logged in during a session or to process a transaction securely. We may also use analytics cookies to understand aggregate usage patterns, which helps us improve the platform experience for Filipino players over time. You can manage your cookie preferences through your browser settings; however, disabling essential cookies may affect the functionality of certain features on the platform. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. Our cookie practices are reviewed periodically to ensure they remain aligned with applicable privacy standards and user expectations.

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements in the Philippines. When we make material changes, we will notify registered players through a notice on the platform or via the contact details associated with your account. The updated policy will take effect from the date it is published on this page, and your continued use of bengo plus after that date constitutes your acceptance of the revised terms. We recommend checking this page periodically so you are always aware of how your data is being handled. If you have any questions or concerns about this Privacy Policy or how your personal information is used, please visit our FAQ page or contact our support team directly. The most current version of this policy will always be available at this URL and supersedes all previous versions.